eGovernment — Frequently Asked Questions
No. As of April 27, 2026, residence permit applications must be filed through the MOS Portal. Paper applications are no longer accepted at voivodeship offices. If you’re not sure how to use the portal, we can file on your behalf as your authorised representative.
MOS stands for Moduł Obsługi Spraw: the Polish government’s online system for residence permit applications. You can find it at mos.cudzoziemcy.gov.pl. It lets you submit applications, upload documents, track your case, and receive correspondence from the office. Work permit applications go through a separate portal, praca.gov.
Yes. An authorised representative can file and manage your application through the portal. This is exactly what we do: we handle the full process from account setup to final decision, so you don’t have to deal with the system yourself.
Employers file work permit applications and employer declarations through praca.gov using their own account. For residence permits, the applicant or their authorised representative files through the MOS Portal. We can act as your representative for both systems.
You need a verified digital identity to log in and submit applications. MOS uses login.gov.pl for authentication: it supports Profil Zaufany, e-dowód (electronic ID card), and qualified electronic signatures. We can help you set this up if you don’t have one yet.
The documents you need depend on the type of permit you’re applying for. At minimum, you need a digital photo that meets Polish ID photo standards. For temporary residence permits, you also attach supporting documents: employment contracts, proof of accommodation, health insurance, and others depending on the permit type. We review and prepare everything before submission.
The portal interface is available in seven languages: Polish, English, Ukrainian, Russian, French, Vietnamese, and Arabic. Official correspondence, decisions, and correction requests from the voivodeship office are all issued in Polish.